Help and Support
Answers to the most frequently asked questions are below. If you can't find the information you need here, please contact us using the details at the bottom of this page.
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We send you all the latest discount vouchers and codes direct to your inbox so you will never miss out on an offer again! Plus it’s completely free to receive our email newsletters.
Please be advised that we do not charge anyone for signing up to our service. Our website is completely free to use and always has been, there are no subscription charges. We do not take any money directly or transact on the DiscountVouchers.co.uk site, we do not have any product sales to support or refunds to action - therefore, we do not have a telephone number for these matters.
We offer deals via a number of Merchants: Groupon, Wowcher, Living Social, Secret Escapes and The Deals Club to name but a few, as well as Voyage Privé. We are a marketing agent for all these merchants, if you require any information regarding any of their deals or a purchase you have made you will need to contact the merchant's customer support service directly. The information should be available on the confirmation email you received after purchase completion.
We highly recommend you contact us via the email below if your questions are not answered by this FAQ section. One of our support team will deal with your request as soon as possible.
If you would like to unsubscribe, there is an unsubscribe link in every newsletter (found in the footer of our emails). Please allow up to 48 hours for this to take full effect.
DiscountVouchers.co.uk works in two ways. Firstly, we show the current discount codes and vouchers for your favourite brands and retailers, to help you save on all your purchases!
These are available from our homepage. Simply enter your favourite retailer or product into the search box to search for available codes and vouchers. Click the button next to the offer to get the deal!
We also offer our DiscountVouchers.co.uk Daily Deals section - http://www.discountvouchers.co.uk/deals
This section features a number of deals from a variety of merchants such as Groupon, Wowcher, Living Social, Secret Escapes and The Deals Club.
If you have an issue regarding any other deals bought via other merchants advertised on our site you should be able to find their contact information on your confirmation emails and you should use that to contact the merchant directly.
The vouchers displayed on our site are subject to expiry dates. These are shown next to the voucher information, when available. Please note, we do our best to put in the correct expiry date next to each offer, however sometimes merchants can close popular deals early, which is out of our control. If a voucher has expired it normally state "Expired" next to the voucher details. Also each offer has its own set of terms and conditions. Please check these carefully before visiting a merchant's site or shop as they may only be available for use at certain times (this can especially be the case with restaurant or food vouchers).
Sometimes offers change suddenly and while we work very hard to keep the site updated, some offers may slip through our strict monitoring process. If you find that any of the pages on our merchant's sites say that the page does not exits or is broken please contact us via the email below with the offer and merchant name and we will get that fixed as fast as we can.
Each voucher code or discount will have its own terms and conditions, all of which are clearly stated next to the voucher. Please check these before visiting the merchant's website/shop to claim your discount.
We offer deals via a number of Merchants: Groupon, Wowcher, Living Social, Secret Escapes and The Deals Club to name but a few, as well as Voyage Privé.
We are a marketing agent for these merchants, if you require any information regarding a purchase you will need to contact the merchant's customer support service directly. The information should be available on the confirmation email you received after purchase completion.
The contact details for some of our main merchants are below:
|Deals Site||Contact Details (links open in a new tab)|
|Groupon||Please visit the Contact page on their website.|
|Wowcher||Please visit the Contact page on their website.|
|Living Social||Please visit the Contact page on their website.|
|Secret Escapes||Please visit the Contact page on their website.|
|The Deals Club||Please visit the Contact page on their website.|
|Voyage Privé||Please visit the Contact page on their website.|
You may have noticed that your mails are now divided into separate inboxes - Primary, Social and Promotions. Your Discount Vouchers emails may be hiding in your Promotions inbox. Adjust your settings today to ensure that they appear in your Primary inbox. Here's how:
1. Click the Promotions inbox Tab
2. Drag our email and drop it into the Primary Tab
3. When asked if you want future emails to go into your Primary inbox, just say Yes.
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