27th Jan 11
TalkTalk announces job cuts
by Katie Naylor
TalkTalk, the Carphone Warehouse broadband provider, has announced that as part of a cost cutting exercise it will be axing around 580 jobs. TalkTalk currently employs some 4,500 people in the UK and the job cuts will affect 13 per cent of its workforce. The company said it would be making the reductions in administrative areas such as finance, IT and human resources.
The cuts are part of a restructuring plan being implemented by the firm’s chief executive, Dido Harding, who aims to improve TalkTalk’s quality of service by setting up a centralised support team. The areas in which jobs will be most affected include Preston, Manchester, Warrington and London. TalkTalk said it was aiming to keep redundancies for those dealing with customers to a minimum.
Harding said that the focus was on improving quality of service as well as streamlining efficiency. He added that to do this the company would be safeguarding roles in customer service and customer support.
TalkTalk has found itself in trouble with Ofcom recently because of complaints about its customer service. Since taking over Tiscali in the UK, there have been issues with mis-selling claims through its phone service and errors on customers’ bills.
Harding explained that an overhaul of the company was necessary after a period of rapid growth. The group has three separate businesses and the inevitable overlapping now needs to be addressed to create a company which is fit to move into the future, he added. The company said previously that it intends to switch its focus from customer growth to better product ranges and efficiency.
Our Stories
- Tesco store managers see annual bonuses cut
- Royal Mail: half London sorting office to be sold
- Panasonic announces £3.4bn loss
- Thomas Cook attacks government over holidays at home promotion
- Clinton Cards falls into administration
- Wet April sees high street spending fall
- Five tough years ahead for UK jobs market
- Deal struck to save Thomas Cook
- Discount battle leads to sales decline at Morrisons
- Wetherspoon founder: pubs plans to be hit by taxes
- Stores in doubt as Argos profits fall
- Heathrow to increase landing fees
Popular Topics
afghanistan al qaeda amazon Apple ASDA bank of england barack obama BBC british airways china david cameron Debenhams Egypt facebook george osborne Google India ipad iphone ivory coast japan Libya London M&S Marks & Spencer Morrisons nhs North Korea Office for National Statistics pakistan protests russia Sainsbury’s South Korea terrorism Tesco Tunisia UK UK retailers UK retail news UK shopping us Waitrose Wikileaks x factorArchive
- May 2012
- April 2012
- March 2012
- February 2012
- January 2012
- December 2011
- November 2011
- October 2011
- September 2011
- August 2011
- July 2011
- June 2011
- May 2011
- April 2011
- March 2011
- February 2011
- January 2011
- December 2010
- November 2010
- October 2010
- September 2010
- August 2010
- July 2010
- June 2010
- May 2010
- April 2010
- March 2010
- February 2010
- January 2010
- December 2009
- November 2009
- October 2009
- September 2009
- August 2009
- July 2009
- June 2009
- May 2009
- April 2009
- March 2009
- January 2009
4 Comments
"I am sorry BUT what she is saying is contradicting what was said at work Wednesday. I am in Customer Relations, I have been for many years at TalkTalk. I enjoy my job, dealing with customers and resolving issues. Most of my job is resolving issues caused my other TalkTalk agents in other countries. I got told yesterday that my job to become redundant. TalkTalk need to get rid of the foriegn call centres, they cause so many issues resulting in increased refunds and compensation, they miss (for example) adding a boost to a plan to give free calls to Poland - 2 months later we (UK based agent) have to refund £500+ as the Polish but UK based customer calls Poland every day. Its wrong - it really is! And we are all left up the creek with bills to pay and not a word of thanks!"
Added by Jay on 27th Jan 11
"Dido Hardin is a woman"
Added by H on 27th Jan 11
"Carphone warehouse and talktalk are 2 completely separate companies and have been for going on 12 months. Some better research wouldn't go amiss"
Added by Bigjok on 27th Jan 11
"TalkTalk is NOTHING to do with the Carphone Warehouse, they are 2 different companies and have been since late 2009. Suggest you update this website. TalkTalk is a business of its own"
Added by Paul on 28th Jan 11